Data Deletion Instructions
How to request deletion of your personal data, account, or WhatsApp contact records from bijnis.xyz.
Your Right to Delete Your Data
bijnis.xyz, operated by SOT Labs [SourceOfTruth Labs LLP], respects your right to request deletion of personal data we hold about you. This page explains exactly how to make a deletion request and what happens after you do.
Deletion requests are processed within 30 days of identity verification. You will receive a confirmation email once deletion is complete.
How to Request Deletion — Step by Step
Send a deletion request email
Email us at hello@sotlabs.net with the subject line: "Data Deletion Request".
Include your account details
In your email, please include:
- The email address registered with your bijnis.xyz account
- Your business name (if applicable)
- The phone number connected to your WhatsApp integration (if applicable)
- What you want deleted: full account, WhatsApp data only, or specific records
We verify your identity
We may respond with a quick verification question to confirm you are the account owner before processing the deletion. This protects you from unauthorized deletion requests.
Deletion is processed within 30 days
Once verified, we will delete or permanently anonymize the requested data within 30 days. You will receive a confirmation email when this is done.
What Data Will Be Deleted
Upon a valid deletion request, we will delete:
- Your account profile (name, email address, login credentials)
- Your business information stored on our platform
- WhatsApp contact records and message logs associated with your business number
- Auto-reply rules and broadcast campaign history
- Any Google Business Profile data we stored on your behalf
- Any other personal or business data associated with your account
What may be retained after deletion:
- Billing and transaction records required by applicable Indian law (GST, accounting obligations)
- Anonymized or aggregated data that cannot identify you
- Data required for fraud prevention, security investigations, or legal proceedings
For End Customers (WhatsApp Users)
If you are an end customer who messaged a business through WhatsApp and that business uses bijnis.xyz, your phone number and message history may be stored in our system on behalf of that business.
To request deletion of your data:
- Reply STOP or OPTOUT to any WhatsApp message from that business — this immediately stops all automated messages.
- Email us at hello@sotlabs.net with your phone number and the name of the business, and request removal of your contact record.
We will process your request within 30 days and confirm by email if you provide one.
Contact Us
For deletion requests or data-related questions:
SOT Labs — Data Deletion RequestsEmail: hello@sotlabs.net
Phone: +91-89490 79791
Response time: Within 30 days of identity verification
See also: Privacy Policy · Terms of Service