Refund Policy

At bijnis.xyz, we stand behind the quality of our work. This Refund Policy explains when and how you can receive a refund or claim our performance guarantee. This policy is part of our Terms of Service.

2.1 What We Guarantee

For subscribers on the Vistar and Shikhar plans, we guarantee that your business will rank in the top 5 organic results on Google Search for your agreed primary "[service] near me" or "[service] in [city]" keyword within 30 days of your Google Business Profile being verified and active.

2.2 If We Don't Deliver

If the 30-day milestone is not met, you have two options:

• Continue at no charge: We keep working on your profile, website, and SEO at no additional cost until you reach the top 5. Your subscription is paused (no further charges) during this period.
• Full refund: Request a full refund of your first month's subscription fee. The one-time ₹500 setup fee is non-refundable.

You choose which option you prefer. We do not make that decision for you.

2.3 Eligibility Conditions

To be eligible for the performance guarantee, the following conditions must be met:

• You are on the Vistar or Shikhar plan (the Seed plan does not include Google Business Profile services).
• You completed onboarding — provided all required business information, photos, and verification details — within 5 business days of your subscription start date.
• Your business legitimately operates in the service area and category claimed on your Google Business Profile.
• You have not violated Google's Business Profile policies in a way that caused suspension or removal of your profile.
• The target keyword was agreed upon and documented during onboarding (not changed after the fact).
• You have not requested removal or modification of content we published during the guarantee period.

2.4 How to Claim

To claim the performance guarantee:

• Contact us within 7 days after the 30-day window closes.
• Email hello@sotlabs.net with your business name and the subject line "Guarantee Claim".
• We will verify your ranking, review the onboarding conditions, and respond within 5 business days.

3.1 Setup Fee

The one-time ₹500 setup fee is non-refundable in all circumstances. It covers account creation, domain configuration, and onboarding resources already consumed at signup.

3.2 Monthly Subscription Fees

• Within 48 hours of subscription start: If you have not yet provided any business information and no work has begun, we will issue a full refund of your first month's subscription fee (excluding setup fee). Contact us within 48 hours of payment.
• After 48 hours: Subscription fees are non-refundable once work has commenced (website build started, GBP setup initiated).
• Mid-cycle cancellation: If you cancel your subscription mid-month, no partial refund is issued for the remaining days. Service continues until the end of the paid period.

3.3 Service Discontinuation by bijnis.xyz

If bijnis.xyz discontinues a service or shuts down, we will provide a prorated refund for any prepaid subscription fees covering the remaining period.

3.4 Duplicate Payments

If you are charged twice for the same period due to a payment processing error, we will immediately refund the duplicate charge. Contact us at hello@sotlabs.net with your payment details.

• Approved refunds are processed within 7–10 business days.
• Refunds are credited to the original payment method (UPI, bank account, or card).
• You will receive an email confirmation once the refund is processed.
• Bank processing times vary; allow up to 5 additional business days for funds to appear in your account.

• Ranking drops caused by Google algorithm updates after the 30-day guarantee period ends.
• Performance issues caused by the customer's own actions (e.g., editing or removing the GBP content we set up, violating Google policies).
• Industries with extreme competition where top-5 ranking within 30 days is not commercially feasible. We will inform you during onboarding if this is the case, and the guarantee terms may be adjusted by mutual written agreement.
• Seed plan subscribers (Seed plan does not include GBP services).
• Customers who delayed onboarding beyond the 5-day window.

If you are dissatisfied with our resolution of a refund request, you may escalate to our senior management at hello@sotlabs.net. We commit to resolving all escalations within 10 business days.

If we cannot reach a mutually agreeable resolution, disputes shall be handled as described in Section 11 of our Terms of Service.

For refund requests or questions about this policy: